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Shadow Shopper : Customer Experience and Mystery Shopping Experts

In every industry, brands with a great reputation give a great customer experience. Every place, every time. That's what makes customers come back, and they tell their friends.
Are your managers, employees, franchisees delivering your brand promise? Delighted customers, happy employees, franchisees and shareholders give your brand great value. And that maximises profits.


We're happy to have a chat about what you need to improve performance for your brand. We'll show how to measure customer experience and compliance with brand standards.
How to analyse and visualise your data so that you understand what matters most, and what can be done to improve your bottom line.
Call us on 1300 132 481. Let's explore the possibilities.







Shadow Shoppers in meeting






NPS Net Promoter Benchmarks 2016 Australia


Shadow Shopper data integrity


Shadow Shoppers effect on bottom line



Get the Facts

Shadow Shopper has been measuring Australian businesses since 2004. We have the highest quality mystery shopping programs in Australia.

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