Shadow Shopper Pty Ltd started in 2004, determined to become the best, most technologically advanced mystery shopping company.
We designed and developed all our own systems for Australian businesses, rather than use inflexible and limited mystery shopping software developed overseas. These systems enabled us to expand and provide services for all sorts of businesses.
In 2004 we started our website GetPaidToShop.com.au and since then we have trained and certified almost 60,000 shadow shoppers across Australia.
Our online Certification Course trains applicants to be a shadow shopper, what to do in different situations and how to fill in value-add reports.
Shadow shoppers need to score over 80% on the timed Certification Test. Think it's easy? Test yourself! Watch the people in a bar, and then test your powers of observation on the Get Paid To Shop Video.
In 2005 we became Shadow Organisation, expanding into related areas based on the software and systems we had developed.
Our 'cloud computing' solutions made our systems accessible to clients, who were able to access everything over the Internet. This freed clients from having to buy, install and maintain software or hire IT experts to look after it.
In 2006 we launched Shadow QC, a 'cloud computing' system which enables retailers, businesses and franchisors to run their internal quality compliance systems.
Our database of 60,000 shadow shoppers are segmented on demographic data and consumer preferences. Shadow Surveys can quickly select your target customers and get the answers you want in a fraction of the time it would normally take.
Shadow Shopper has a network of almost 60,000 secret shoppers throughout Australia. All have done the Shadow Certification Course, and have passed the Shadow Certification Exam before they are able to get mystery shopping jobs.
The training covers all aspects of being a secret shopper, what is expected, how to behave and how to write mystery shopping reports. Feel free to visit our shopper website: GetPaidToShop.com.au. Our ongoing monitoring, assessment and motivation program ensures that our shadow shoppers are the best in the business.
Real Customers For Real Customer Feedback
Shadow Shopper doesn't rely on a small number of 'career mystery shoppers'. We know that that doesn't get you good information. The only really valuable feedback is from real customers. For every client assignment we select a certified shadow shopper with a track record of providing good mystery shopping reports. Someone who also matches your customer profile.
Every secret shopper job is individually allocated, based on your customer profile, so that you are sure of getting a real customer's experience and feedback.
Everything Individually Assigned - No Job Boards - No Scrums!
Shadow Shopper doesn't post jobs on a secret shopper website for shoppers to grab in a 'first in best dressed' scrum. We know that doesn't get good results for our clients. Job Boards do a good job of ensuring that the wrong shoppers get jobs. The shoppers who can 'grab first ask questions later' are the winners. The good shoppers who do great reports miss out. Instead, Shadow Shopper selects the right mystery shopper for every mystery shopping job.
Trained and Certified Shadow Shoppers
Our shadow shoppers are important to us. We know that for people to do a great job you must treat them well. And we do.
We pay promptly at the end of every month. No waiting for the client to pay. No delays. No excuses.
We pay fairly. We don't pay the $4 or purchase-only fees that some of our mystery shopping competitors pay. Our minimum payment is $20 + purchase allowance for any shopping assignment.
We give feedback on every assignment. Shadow shoppers know what they did well and how to improve.
Shadow Shopper's Valued Shopper Program
Every mystery shopping report goes through our Quality Assurance (QA) process to ensure our high standards. Every shadow shopper gets personalised feedback on every report. Good secret shoppers who do great reports earn Valued Shopper Points and get priority for assignments. The Valued Shadow Shopper Program ensures top quality mystery shoppers for our clients.
Who Uses Mystery Shopping? Clients With Shadow Shopper Programs! Here are some of the clients we have worked with over the years.
At Shadow Shopper we don't talk about our clients - their confidentiality is important to them and to us. And they are not going to give away their 'edge' to their competitors. Shadow is their 'secret shopper partner' and they know they can rely on us not to use them for publicity. But to give you an idea of what they say about us here are some quotes from our clients:
The feedback is fantastic! The feedback on the reports from the shadow shoppers is fantastic and everyone is very happy with the information provided. . . we would like to look at extending the program. Construction Company
Thanks! Very impressed! Thanks! We are very appreciative of your efforts in enabling us to meet our deadlines and we have been very impressed with your responsiveness. We are very happy with the service and the results of the Shops. Car Wash Chain
Feedback and information helps us redevelop service standards. Results have been informative and interesting. The information and feedback we've received has been very useful and comprehensive in assisting us to start redeveloping service standards and training programs across the network. Credit Union
Impressive! I wasn't aware that Shadow Shopper could gear up so fast! Big 4 Bank
Real feedback real customers. Getting real feedback from real customers gives us invaluable information about how we are doing and what our customers want. Big 4 Bank
Shadow Shopper is a pleasure to work with. It's been an absolute pleasure working with you thus far and I appreciate all of the information and assistance you have provided us. Shopping Centre Chain
Great reports! The reporting system and functionality is great. Clothing Chain
The Shadow Shopper program is fantastic! The website is very easy to work with!! The results are really interesting so far Shopping Centre
Shadow Shopper is so easy to do business with.
Shadow Shopper is easy to do business with and responds promptly to any requests
for changes and enhancements.
We have no hesitation in recommending them to other businesses who want to know what their customers experience, what they want and what they tell others. Retail Franchise
Shadow takes customer service to the next level During my conversation with the reporter, I mentioned that I found working with Shadow Shopper a breeze because of your professionalism, and how you took 'customer service' to the next level. Nationwide Franchise
We can spot problems before they affect business. The website is easy to use and the online graphing and analysis tools enable us to check trends. Mystery shopping lets us spot any problems before they affect our business. Quick Service Restaurant Chain
Competition is tough out there. Competition is tough out there today and creating a delighted client is no longer enough. A consistent message was coming through from the shadow shoppers, and with the objective feedback managers find it is easier to identify gaps and goals. Restaurant Chain
With Shadow Shopper we nip problems in the bud You won't always get the truth from your own customers. Shadow shopping helps to halt any negative trends and lets us nip problems in the bud. Every business needs to stay on its toes these days. Beauty Salon Franchise
Mystery Shopping White Label Service
Shadow Shopper Partners Can Offer Their Own-Brand Mystery Shopping Services. Shadow Shopper welcomes enquiries from potential partners who would like to offer mystery shopping (secret shopping), consumer surveys or onsite audits as part of their service offering. Shadow Shopper can be your 'invisible' partner. We can provide 'back end' services and systems, which may be branded and onsold as an integral part of your own services. Shadow's services include:
Mystery Shopping - Online and Offline
Onsite Audits & Quality Compliance
Consumer & Customer Surveys
The high-quality service we provide to our own clients is available to you for on-selling to your clients.
Services We Provide
Shadow Shopper provides a full service mystery shopping (secret shopping) program that you can brand as your own, or package as a suite with other services. We will work with you and bring our expertise to designing and setting up a customised program for your client. Shadow Shopper will manage the whole 'back-end' of the program. We will set up, host and maintain your secure website, branded with a 'skin' of either your company or your client's company logos and images. We will host and manage your client's data and reports. Shadow Shopper will:
Select, assign and manage the mystery shoppers
Monitor progress of receiving online reports from shoppers
Quality Assure the reports, and redo if necessary
Publish results, reports, graphs and trend analysis online
Provide an Online Query Facility
Manage receipts, reimbursements and paying the shoppers
Training Effectiveness Measurement: Before and After
Training can be a major expense for companies, who may be sceptical about how effective it is. If you are providing training services you already know this! Shadow Shopper can measure how effective your training is, with baseline and post-training mystery shopping giving effective measurements.
Shadow Consumer Surveys and Panels
If you need to do market research in a hurry, Shadow Shopper can give you access to thousands of consumers quickly and easily. With almost 60,000 shoppers on our database, segmented by demographics and consumer habits, we can quickly and effectively conduct targeted customer surveys. Using our secret shoppers as a representative sample of your target customers, your survey can get answers in days instead of months, and very cost-effectively. You only pay for the responses, and can cap that to ensure that your budget stays intact.
Shadow QC - Quality Compliance System
If you need an Internal audit/quality compliance system, or run your own mystery shopping programs, then Shadow QC is the solution. Shadow QC is a cloud computing solution that we use to manage tens of thousands of shoppers, thousands of questionnaires and hundreds of programs.
Create questionnaires and checklists
Assign and manage staff
Input & QA results online
Web publish results, reports, graphs & trend analysis.
Shadow QC can be used on handheld devices for easier use in 'back room' situations.
Shadow Affiliate Program
Run Your Own Mystery Shopping Business
Currently Not Accepting New Affiliates
Shadow Shopper's Affiliate Program enables Affiliates to set up their new mystery shopping business without the cost and setup usually needed for a start up. Shadow Shopper provides the backend services, leaving Affiliates to concentrate on building their business. Shadow takes care of:
Recruiting and training secret shoppers
Allocating and managing secret shopper assignments
Monitoring and checking mystery shopping reports
Hosting and publishing reports & graphs
Paying secret shoppers and managing reimbursements
Your Own Mystery Shopping Company Without The Start Up Headaches! Shadow Shopper Affiliates source and manage their own customers knowing that Shadow Shopping will be providing the secret shoppers, the systems and the expertise, and guaranteeing the quality of the mystery shopping service.
When you become a Shadow Shopper Affiliate you have the full resources and experience of Shadow Shopper behind you. We are committed to your success. To find out more about becoming a Shadow Affiliate, and to apply, please go to our shopper website: GetPaidToShop.com.au
Mystery Shopping Scheduling Service
Shadow Shopper provides a scheduling service for other mystery shopping companies. With appropriate confidentiality and non-competition agreements in place, you can use our network of secret shoppers to service your clients' mystery shopping needs. Talk to us about your requirements and we will be pleased to give you a quote. You can either use our systems and questionnaires, or our shoppers can use what you already have in place.
Australia-Wide Coverage & NZ Partners
With almost 60,000 secret shoppers across Australia we can easily handle your mystery shopping scheduling requirements. We can quickly select, contact and schedule shadow shoppers for you. We can implement your instructions and submission requirements, and shoppers will submit their results using the method you require. If you require shoppers to be registered with your site then this can be arranged. You can pay the shoppers directly, or for a small additional fee we can manage payments and reimbursements.
Selecting the Ideal Shopper for your Business
Our secret shopper database is segmented on demographic variables (age, gender, location, income, housing, education, home ownership, etc.), lifestyle (living arrangements, family, children, pets, etc.) and consumer behaviour (frequency of eating out, staying in hotels, etc). We can match our secret shoppers to the demographics of your client's target customer.
We individually select and assign secret shoppers to assignments, matching them to customer profiles. We do not use 'first in best dressed' methods, or permit shoppers to select jobs for themselves. Our Valued Shopper Program, where every shopper is graded and receives feedback after every assignment, identifies and rewards good, reliable shoppers who go the extra mile. Valued Shoppers get preference for assignments.
Copyright Shadow Organisation Pty Ltd 2018