Customer Expectations
How to know what your customers want

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  • Assuring customers of a quick response

  • Actually giving a quick response

  • Checking the customer is happy with the response

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  • Understand Experiences: Identify the critical touch points that drive customer satisfaction

  • Continuous Feedback: Ensure delivery of the experiences that customers want

  • Analyse & Action: Access real-time results for quickly actioned solutions.

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Competitive Advantage Book 3D