Measuring the right things in the right way

Customer Experience Measurement Strategy

Measuring the right things is crucial to a customer experience program. Knowing WHAT to measure, and HOW to measure it, determines whether the program is successful or not.
What are our customers' expectations? What performance benchmarks should we have? How do we engage employees? An effective measurement strategy needs answers to these questions.

Shadow Shopper will capture data that creates meaningful insights for executives, and practical information for managers and franchisees. We design an effective measurement system for your business.
You will get a clear blueprint for improvement in every location. Checking progress towards that goal is the best thing you can do for your managers and franchisees - and your customers!

Customer experience measrement with  mystery customers

Executives with Customer Experience Reports

Customer Experience

You don't get a second chance

Customer Experience Strategy Circle

Secret shopper checking Customer Journey

Get the Facts

Shadow Shopper Australia has been measuring customer experience since 2004 with the best secret shopper programs.

Download the Fact Sheet