What your customers actually experience
What your customers expect
Whether they will come back again
What they tell their friends about you
Product quality & placement
Stock (range, levels, presentation)
Ambiance & premises
Have their calls answered promptly
Are treated professionally
Are given the right information
Are encouraged to visit your business
Feel that their call was worthwhile
Decide to do business with you
Are able to find the information they need easily
Would purchase from your website in real life
Feel confident in doing business with your company
Whether they will return or visit your business
If they would recommend your business to others
How your website compares with your competitors
How soon the customer received a reply?
Whether their reply answered the query?
If the customer was satisfied with the response?
If the customer would be likely to buy in the future?
Download this easy-to-follow guide to setting up a great program.
About your customers, and what they usually do when they contact your business
What's important to you and how your company works (we can work from operation manuals, company standards, franchise documents)
Where your locations are, how often you want secret shopping visits
That's all you have to do. We manage everything else!
We design your secret shopper reports, create your questionnaire(s), the 'backstories' and instructions for the secret shopper
We set up your website where you can follow your program and see your results
You login, check your program and give us the OK. Make changes if you wish. No problem.
That's it! We hand-pick certified shadow shoppers, matched to your customer profile, to call, visit and buy from your business.
Mystery shopping reports are ready in 1 business day, 24/7 on your private, customised, secure website.
People must be skilled in the right area.